Article submitted by: Administrator | Publish date: 2. December, 2010
Related topics: ITIL
 

ITIL is all about which processes need to be realized within the organization for management and operation of IT infrastructure to promote optimal service provision to the customer of the services at justifiable costs.

ITIL v3 Fundamentals + Apollo 13


About the training:
The basic definition (citing: “ITIL is all about which processes need to be realized within the organization for management and operation of IT infrastructure to promote optimal service provision to the customer of the services at justifiable costs”.) is still on power.
Version 3 adopts a life cycle view of services, an improvement over the previous version emphasis on point solutions.


Who should attend?
This course is for IT Managers and Practitioners involved in the strategy, design and implementation and on going delivery of business-used IT services and who require an insight into Service Management best practice.


Structure:
The course is assignment based, with practical coursework. It is based upon the OGC’s ITIL books:
• Service Strategy
• Service Design
• Service Transition
• Service Operation
• Continual Service Improvement
There is particular importance placed on developing an underlying service culture within the IT organization. Topics covered include: Introduction to Service Management, the Service Lifecycle, Key Principles and models of ITSM, the Processes and Functions

Apollo 13

Course code: ITIL

Trainer: Vladimir Zorc

Early Bird Registration: 06.11.2010

Registration deadline: 29.11.2010



  

 
Event start date: 6. December, 2010
Event end date: 9. December, 2010
Place: qSTC Istanbul
Price:
Course Code:
Trainer:
Early Bird Registration: 17. December, 2018
Registration deadline: 17. December, 2018
* VAT is not included.

© 2011 All rights reserved. ITIPO d.o.o. Ljubljana, Slovenija, Tehnoloski park 18, Building C1 / 3rd floor, phone: +386 1 475 95 00, e-mail: info@itipo.net.