Article submitted by: Administrator | Publish date: 21. September, 2012
 

This one day ABC of ICT Fundamentals is first step in identifying and adressing Attitude, Behavior and Culture issues within your organization. During a program you will learn the fundamentals of ABC of ICT and be involved in practical workshop exercises.

ABC of ICT - Attitude, Behaviour and Culture in organization.


Factsheet of ABC of ICT Fundamentals training

This one day ABC of ICT Fundamentals is yourfirst step in identifying and adressing Attitude, Behavior and Culture issues within your organization. During an interactive one-day program you will learn the fundamentals of ABC of ICT and be involved in practical workshop exercises. The ABC Exercises and material encourages teams and individuals to identify real life ABC issues. By working together and focusing on translating theory into practical application, we focus on how to address them.

 

Why learn about ABC of ICT?

It is these ABC aspects that will determine the sussess or failure of your ITSM improvement inititives. Reports show that the majority of ITSM improvement initiatives fail to achive desired results or meet with resistance because of ABC issues. So long as we avoid to talk about and address ABC issues, they will lead to more frustration and remain a serious risk to the business.

 

ITSM is becoming increasingly important to business operations, as such we can no longer afford this kind of failure. Successfully addressing ABC will ensure: buy-in, commitment, involvement, ownership, self improvement and continual improvement an more imprtantly build ITSM organizations that can realize business and organizations that are efficient and effective with satisfied customers and employees.



Learning to prevent and overcome ABC issues that cause unacceptable business risk, waste time,effort and costs, this training help empower your organization from within.



  

 
Event start date: 6. November, 2012
Event end date: 6. November, 2012
Place: qSTC Ljubljana
Price: 350€*
Course Code: ABC of ICT
Trainer: TBD
Early Bird Registration: 15. October, 2012
Registration deadline: 30. October, 2012
* VAT is not included.

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